Web of trust allows false reports to be made. I tried contacting their support options and that only creates more problems.
Users make personal decisions about wheather to like your website or not. If they do not, then you get false lies and malicous statements. Similar users need to rate at cnet and firefox/chrome add-ons to help create change.
The same users and problems are reported over and over. If there are any rebuttals made then it is our fault for making these claims and then they point back to their website to show how we have a bad rating.
There is a facebook page as well: https://www.facebook.com/Anti.W0T